Secure Communications

PGP Encrypted Support & Inquiries

Secure Support Channels

Kerberos Market maintains strict operational security protocols. We do not utilize clear-net email providers, Telegram, Discord, or any centralized messaging applications. All official communication is conducted strictly via our internal ticket system or through PGP-encrypted email for critical infrastructure reporting.

Official Support Address (PGP Required)

[email protected]
Verified

Typical Response Time: 2-12 hours (Priority given to vendor accounts)

Protocol Note: Messages sent without PGP encryption to the email above will be automatically discarded by our mail servers. Ensure you encrypt using the public key provided in the sidebar.

Open Support Ticket

Ticket ID: #GEN-AUTO
Markdown Supported

Support Ticket Guidelines

Do Include

  • Full Transaction Hash (TXID) for deposit issues.
  • Exact Order ID (e.g., #ORD-99281) for disputes.
  • Screenshots uploaded to our internal image host.
  • Vendor username if reporting a store issue.

Do Not Include

  • Personally Identifiable Information (PII).
  • Private keys or mnemonic seed phrases.
  • Links to external clear-net websites.
  • Duplicate tickets for the same issue.